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Help Centre

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Quick answers to help you order with confidence. Can't find what you need? Reach us directly — we respond fast.

Mon–Thu 09:00–16:30  ·  Fri 09:00–14:00

Custom Printing

How long does custom printing take?
Custom printed orders typically take 3–4 working days to process and print, plus 3–4 days for delivery nationwide via The Courier Guy. You can expect your order within 6–8 business days from the date of payment.

⏰ Orders must be paid and submitted before 12:00 PM to be counted as that day's order.
What file formats do you accept for custom designs?
We accept the following:
  • PDF or PNG files
  • Minimum 300 DPI, ideally 300–900 DPI
  • Saved in RGB colour format
  • Supplied at the exact size you want printed

Please remove any background if you don't want it included. We cannot resize images once submitted.
Can you design my artwork for me?
Yes! Select the Custom Design option at checkout (R100.00 additional charge) and describe your requirements in the order notes, or email your brief directly to corle@checkeredblock.co.za.

Bulk & Corporate Orders

Do you offer bulk or corporate pricing?
Yes! For bulk orders, branded corporate clothing, or promotional materials, contact us for a custom quote:

📱 WhatsApp: 079 676 2459
📧 Email: info@checkeredblock.co.za

Please include your quantities and requirements so we can get back to you with the best pricing.

Delivery

What are your delivery options and costs?
We offer two convenient delivery options:
  • 🚪 The Courier Guy — door-to-door at a flat rate of R139.00
  • 📦 PUDO Locker — collect at your nearest locker for R99.00

We ship nationwide across South Africa, excluding certain farms, plots, townships, or extreme outlying areas.
Do you deliver nationwide across South Africa?
Yes! We deliver to all major towns and cities across South Africa via The Courier Guy. You will receive a tracking number by email once your order is dispatched so you can follow your parcel every step of the way.

Payment

What payment methods do you accept?
We accept a wide range of payment methods via PayFast:
  • Credit Card (VISA & Mastercard)
  • Debit Card & Instant EFT
  • Mobicred (buy now, pay later over 12 months)
  • SnapScan, Zapper & Scan to Pay
  • Apple Pay & Samsung Pay
  • RCS Card
  • Manual EFT

Returns

What is your return policy?
We have a 5-day return policy from the date of receipt. To be eligible, items must be:
  • Unused and unworn
  • With original tags attached
  • In original packaging

Custom-printed or personalised items cannot be returned unless defective or damaged. Email info@checkeredblock.co.za to start a return.
Can I return a custom-printed item?
Custom and personalised items are non-returnable unless the item arrived damaged, defective, or incorrect. Please inspect your order on arrival and contact us within 5 days if there is an issue.

About Us

Where are you based?
We are based in Heldervue, Somerset West, Western Cape 7130, South Africa. We do not have a walk-in retail store, but we offer nationwide delivery and can be reached by phone or WhatsApp on 079 676 2459.
What are your business hours?
We are open:

🗓️ Monday – Thursday: 09:00 – 16:30
🗓️ Friday: 09:00 – 14:00
🚫 Saturday, Sunday & Public Holidays: Closed
Do you do digital business cards?
Yes! We specialise in digital business cards and digital business profiles — scannable QR-code-based cards that share your contact details, social media, portfolio, and more instantly.

Email corle@checkeredblock.co.za to get started.

Still have a question?

We typically respond within a few hours during business hours.